Frequently Asked Questions

Everything you need to know about your ELLIPAL experience.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and a variety of secure cryptocurrency payments via BitPay.

How long does shipping take?

Standard international shipping typically takes 7-15 business days. Express shipping options are available at checkout for faster delivery within 3-5 business days.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.

Do your products come with a warranty?

Yes, all ELLIPAL hardware products come with a standard 12-month limited warranty covering manufacturing defects from the date of purchase.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are there any customs duties or taxes?

Customers are responsible for any local customs duties, VAT, or import taxes applicable in their destination country. These fees are not included in the checkout price.